Free Standard Shipping on All U.S. Orders

shipping-policy | AuraLumelamp

Shipping Policy

I. Shipping Range & Fulfillment Origins

  • Fulfillment Locations: Orders are dispatched from either our US Domestic Warehouse or our Design Manufacturing Facility. (Please refer to individual product detail pages for location-specific delivery timelines.)

  • Contiguous US Delivery Only:

    • Eligible Areas: Deliveries are strictly limited to valid physical residential and commercial addresses in the 48 contiguous United States.

    • Non-Delivery Areas: We do NOT ship to Alaska, Hawaii, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, US Virgin Islands, P.O. Boxes, or APO/FPO military addresses.

  • International Orders: Buyers outside the United States cannot place orders directly through the site. Please contact customer support for custom global freight inquiries.

II. Order Timeline Rules (Cut-off + Processing + Transit)

  • Daily Order Cut-off Time: 6:00 PM Pacific Standard Time (PST). Orders placed after this cut-off will be processed on the following business day.

  • Order Processing Time: Standard processing takes 1–5 business days. Handling times may be extended during holidays or peak promotional events.

  • US Warehouse Dispatch Timelines (Processing + Transit Combined):

    • Standard Shipping (FREE): Delivered in 3–7 business days after order placement.

  • Overseas Manufacturing Facility Timelines (Processing + Transit Combined):

    • Standard Shipping (FREE): Delivered in 20–40 calendar days after order placement.

    • Expedited Shipping (PAID): Delivered in 7–15 business days. Expedited shipping fees are calculated automatically at checkout based on package weight and real-time carrier rates (or contact customer support for a custom express quote prior to ordering).

  • Delivery Delays Disclaimer: We are not liable for transit delays caused by force majeure events, including customs inspections, severe weather, logistics strikes, or carrier service disruptions.

  • Logistics Partners: UPS, FedEx, and USPS. All shipments include door-to-door transit insurance and full tracking capabilities.

III. Package Tracking Rules

  • An automated email notification containing your tracking details will be sent upon dispatch.

  • Tracking Methods: Tracking is accessible via our website's tracking portal or third-party logistics tracking platforms such as 17track.

  • Tracking Update Delays: Tracking details typically take 3–5 business days to populate in the carrier system after dispatch. Pauses in tracking updates during transit are normal; please allow up to 3–7 days for status updates.

  • If tracking information remains static for an extended period, please contact customer support for assistance.

IV. Shipping Address Modification Rules

  • Buyers must verify their shipping address at checkout. Any missing packages, misdeliveries, or additional freight charges resulting from address errors are the responsibility of the buyer.

  • Modification Window: Contact customer support within 24 hours of order placement to request an address update. Address changes cannot be processed once the package has been dispatched.

  • Address modifications may incur additional carrier rerouting fees, which must be prepaid by the buyer. Successful address modification cannot be guaranteed once in transit.

V. Extended Delay Guarantee
If an order fails to arrive within 60 calendar days, we will offer the following options:

  1. Proactive customer notification;

  2. Order cancellation;

  3. Full refund;

  4. Or a free replacement shipment (at the buyer's preference).

VI. Order Cancellation Fee Rules

  • Cancellation Prior to Shipment: Free of charge with no processing fees (excluding custom/made-to-order items).

  • Orders in Transit / Finalized Processing: Cancellations are NOT accepted once a package is in transit or manufacturing has been completed.

VII. Customs Duties, VAT, and Import Taxes

  • We do not collect import taxes at checkout; however, US Customs may assess import duties or sales taxes.

  • Tax Reimbursement: Buyers must pay any assessed customs taxes directly, submit the official payment receipt to customer support, and we will reimburse the full tax amount promptly.

  • Buyers may contact customer support for required customs documentation. We advise reviewing local US customs regulations prior to purchasing.

VIII. Lost, Stolen, Damaged, and Returned Shipments

  • Customs Issues, Returns, Loss, or Damage: Contact customer service immediately with supporting documentation to request a replacement or full refund.

  • Transit Damage or Loss: Free replacement with a brand-new item.

  • Packages Returned to Origin: If a package is returned due to address errors, failure to claim, or misdelivery, reshipping is a paid service calculated based on package dimensions and weight.

  • "Delivered" Status but Missing Package: Please wait 1 business day. If still missing, buyers must initiate a tracking investigation with the carrier within 7 calendar days of the marked delivery date. Replacement or refund requests require an official carrier investigation case number.

  • Multi-Item Orders: Orders with multiple items may be shipped in separate parcels; variations in delivery dates between packages are normal.

IX. After-Sales Policy Boundary

  • Returns and exchanges are governed by our separate Return Policy. Our US corporate address does not accept unauthorized buyer returns; all returns must be initiated by contacting customer support for instructions first.

X. Customer Support Contact (Logistics Inquiries)

  • Email: service@auralumelamp.com

  • Phone: (+1) 626-637-7311

  • US Corporate Address: 16192 Coastal Highway, Lewes, DE 19958