Spanish Alabaster Wall Sconce Natural Stone Lighting

Shipping Policy

• Order Processing & Delivery Timelines
• Daily order cutoff : 6:00 PM Pacific Standard Time (PST). Orders placed after cutoff will be processed the next business day.

• Order processing time : Normally 1‑5 business days for preparation and dispatch. Processing may be extended during holidays or large‑scale sales events.

• Orders shipped from US local warehouse (processing + transit combined)Standard Shipping (Free for all orders) : 3‑7 business days after order placement. No shipping fee applies.

• Orders shipped from China warehouse (processing + transit combined)
• Standard Shipping (Free for all orders) : 20‑40 calendar days after order placement. No shipping fee applies.
• Expedited Shipping (PAID): Delivered in 7–15 business days. Expedited shipping fees are calculated automatically at checkout based on package weight and real-time carrier rates (or contact customer support for a custom express quote prior to ordering).

• Disclaimer for delivery delays : We are not liable for delays caused by customs inspections, extreme weather, carrier labor strikes, carrier malfunctions or other force‑majeure events.

Returns Policy

• Return Window: Returns are accepted within 30 days of delivery for US customers. EU customers hold statutory 14‑day cooling‑off period. Items must be brand‑new, uninstalled with full original packaging. Custom‑made items are non‑returnable for non‑quality issues; warranty applies only to factory manufacturing defects.

• Return Process: Contact us with your order number and reason for return. We will provide return authorization and instructions. Unauthorized returns will not be processed.

• Refunds: Once we receive and inspect the returned item, a refund will be issued to your original payment method within 7‑10 business days. Shipping fees are non‑refundable. Customer is responsible for return‑shipping cost for non‑merchant‑fault returns.

For questions or concerns, contact customer service at contact us.